FAQs

Demo

See how we would work to recover unpaid insurance invoices.

A free, 30-minute demo for UK private practices. See how we would investigate unpaid insurance invoices, chase payment and report the outcome.

Book a demoWhat we’ll cover

We handle recovery work on older unpaid insurer invoices, from investigation through to follow-up and reporting, alongside your existing billing arrangements.

Healthcove

Recovery of unpaid insurer invoices

The work we take on

From an unpaid balance to a recorded outcome.

  1. 01

    Investigate the balance

    We review invoice history, insurer responses and previous attempts to collect.

  2. 02

    Pursue payment

    We prepare the response and carry out the follow-up you authorise.

  3. 03

    Track the result

    We reconcile payments and adjustments, and report what remains unresolved.

What we’ll cover

From unpaid invoice to recovery work.

See how we investigate an unpaid invoice, pursue payment and report the result.

  1. 1

    Find what is holding up payment

    Using an example, we’ll show how we establish what is owed and why it remains unpaid.

  2. 2

    See the recovery work

    See how we gather evidence, prepare a response and follow up with the insurer within the agreed scope.

  3. 3

    See how we get started

    See how we agree the invoices to pursue, gather the records and arrange authority to act.

  4. 4

    Decide whether the service fits

    Discuss whether a one-off project for older unpaid invoices could fit alongside your current billing arrangements.

Free · 30 minutes

Book a demo

See how we would investigate unpaid invoices, follow up with insurers and report the outcome. No commitment to further work.

Send a request and we’ll email you to arrange a time.

Please do not include patient details, claim references or confidential financial information.

Name and work email are required. We use your details to reply to this request. Privacy notice.

Who does what

How we work with your practice.

Healthcove handles the casework

We investigate the agreed invoices, gather supporting evidence, prepare responses, carry out authorised insurer follow-up and reconcile the outcome.

What we need to get started

We need the invoice records and authority to act. We coordinate with your billing team or provider before taking on the agreed invoices, and request missing facts or clinical input when a case needs them.

See what a recovery project would involve. Leave knowing how we would investigate an unpaid balance, pursue payment and report the outcome—even if you decide not to proceed.

Healthcove

Terms of service

This website describes Healthcove’s invoice recovery service. Requesting a demo is free and does not commit you to a service. Any recovery work requires a separate agreement on scope, fees, responsibilities and access. Website content is general information; no recovery outcome is guaranteed.

Healthcove

Privacy information

Healthcove uses the name, work email and any optional practice, role and message you provide to reply to your demo request and arrange a call. Contact: [email protected]. We process business enquiries for our legitimate interest in answering requests about our service. Name and email are needed to reply; other fields are optional. We do not add you to a marketing list.

Cloudflare hosts this site and provides Turnstile security checks. Neon stores demo requests in our database in the United States. These providers process data to run the site; their services may process data outside the UK. We do not sell your details. Please do not send patient data, claim references or confidential financial details.

We keep enquiry records only as long as needed to handle the request and follow-up, with a target of no more than 12 months for enquiries that do not become client relationships. You can ask to access, correct or delete your data, or object to its use, by emailing us. You can also complain to the Information Commissioner’s Office. This site does not use advertising or analytics cookies. Last updated: 28 October 2026.